While that’s an understandable move, it was a wrongful assumption on the rep’s part, Netflix admits to Consumerist. He informed Rob #2 that he would simply consolidate the accounts, as to avoid confusion in the future. Confusion Over Two Accounts: Once Rob #2 reached a CSR, the rep noticed there were two accounts associated with the same name.Īt this point, the rep assumed that this was a case of an accidentally duplicated account.
MERGE NETFLIX ACCOUNTS PASSWORD
Calling Netflix: After unsuccessfully trying to reset his password (with the wrong email address), Rob #2 called Netflix to have a customer service representative add the second device to his account - not cancel the account, a spokesperson for the streaming service tells Consumerist. This explains all the previously received password reset emails, but not how Rob #1’s account was ultimately closed out.
However, Rob #2 was mistakenly using Rob #1’s email address when he tried to authorize Netflix on a new device. That’s fine, so long as each Rob only uses their respective login info. #2. Not Knowing Your Own Email Address: As occasionally happens with people who have common names, the two Robs also have similar email addresses that they used for logging into Netflix. In this case, Rob #2 was mistakenly using Rob #1’s email address to log in to his account to add a second device. This is why Rob received several password reset prompts. You can’t really blame either of the Robs - or Netflix - for this aspect of the story, but it’s the fountainhead from which this farce flows.Īs with many people who have common names, Rob’s email address is also similar to his same-name counterpart. So let’s call him Rob #1 and the other guy Rob #2. Have A Common Name: In Rob’s case, the entire ordeal began simply because he has the same name as another Netflix subscriber. “Apparently another customer with the same first and last name as mine tried to cancel their account and cancelled mine instead.”Ĭonsumerist reached out to Netflix about the issue and found the entire ordeal was actually a big mix-up that resulted from a confluence of circumstances so unusual it’s unlikely to happen to too many other subscribers. “I called Netflix customer service and they informed me that earlier today, someone did in fact call and cancel my account,” he says. This, he tells Consumerist, seemed like a glaring security issue with the streaming service. Initially, Rob assumed that someone with the same name was able to cancel his account by simply providing his name and email address, but no other verifying information. The issues started earlier this month when he began receiving password reset emails from Netflix, then suddenly found that his account was no longer active. One thing that’s not on that list is “Netflix employee doesn’t realize that two people could have the same name.”Ĭonsumerist reader Rob recently contacted us when he found himself caught up in an unusual - almost ridiculous - situation with Netflix simply because he shares the same name as another customer. There are lots of reasons - price hike, a content library that no longer appeals to you, infrequent use, poor internet connection - that you might cancel your Netflix service.
7.11.16 3:50 PM EDT By Ashlee Kieler now netflix Mix Up Same Name Different Account Account Canceled security password looking for closure
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